CANCELLATION & REFUND POLICY

Last updated: July 5, 2025

This Cancellation & Refund Policy (the "Policy") applies to all subscription plans, usage‑based credits, and one‑time purchases (collectively, "Paid Services") offered by Muralink Designs, Inc. ("Muralink," "we," "our," or "us") via https://www.muralinkai.com (the "Site"). It supplements the Terms of Use. Capitalized terms not defined here have the meanings given in the Terms of Use.

1. How to Cancel

Self‑Service: You may cancel a subscription at any time from your Billing page. The cancellation will take effect at the end of your current billing cycle; you will retain access until that date, and no further charges will be made.
Assisted Cancellation: If you cannot access your account, email muralinkdesigns@gmail.com from your registered address with the subject line "Cancel Subscription." We will process the request within one (1) business day.

2. Refund Eligibility

Scenario	Refund Offered	Notes
First‑Time Purchase Cooling‑Off (14 Days)	100%	If you are unsatisfied with your first subscription or credit pack and request a refund within 14 days of purchase, we will issue a full refund to your original payment method.
Duplicate or Fraudulent Charge	100%	Provide evidence (e.g., bank statement); we will investigate and refund confirmed duplicate or unauthorized transactions.
Service Outage > 48 hrs	Pro‑Rated	If the Service is unavailable for more than 48 consecutive hours (excluding scheduled maintenance) and you open a support ticket within seven (7) days of the outage, we will credit or refund a pro‑rated portion of your monthly fee or usage credits.
Partial Month After Cancellation	No	We do not refund unused time remaining in a billing cycle when you cancel.
Pay‑Per‑Render or Pay‑Per‑Download	No	These fees are non‑refundable once the render or download starts, except for proven technical failure attributable to Muralink.

3. How Refunds Are Issued

Refunds are returned to the original payment method. Processing times vary by bank but typically take 5‑10 business days after approval.
If the payment method is closed or expired, we will offer an account credit equal to the approved refund amount.

4. Chargebacks

Initiating a chargeback before contacting us may delay resolution. We reserve the right to terminate accounts that file fraudulent chargebacks.

5. Statutory Rights

Nothing in this Policy limits any mandatory consumer protection rights under the laws of your jurisdiction (e.g., EU 14‑day right of withdrawal for digital content not yet downloaded).

6. Contact

Questions about cancellations or refunds? Email muralinkdesigns@gmail.com or write:

Billing Department

93, Canal Street, Shreebhumi, Lake Town

Kolkata, Pin- 700048

India